Refund and Returns Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@unitedstatesjacket.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@unitedstatesjacket.com.
Return Information:
- Do you accept returns from these countries?
Yes. I accept Return
2. How can customers return your products?
Return Method: By Mail
3. How will customers get the return label?
For defective products: In the box
For customer remorse : In the box
4. currency that applies to this policy : GBP
5. Restocking fee : There is No Restocking Fee
6. Return Shipping Costs: 0.00 GBP For only Defective Product.
4. Customer remorse : No cost.
Exchanges:
If you would like to exchange an item, please contact our customer service team at info@unitedstatesjacket.com. with your order number and the item you would like to exchange. We will then provide you with further instructions on how to proceed with the exchange.
Non-Returnable Items:
Some items are non-returnable, including gift cards, downloadable software products, and personalized/customized items.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
